Completed -
The scheduled maintenance has been completed.
May 17, 21:17 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 19:00 CDT
Scheduled -
Upcoming scheduled maintenance
On May 17 | 18, Cleo will perform routine updates to the Cleo Integration Cloud (CIC) platform.
WHAT TO EXPECT
During the maintenance window, there is no anticipated downtime, however, there will be a delay of up to 10 minutes for transactions requiring transformation and processed by the Integration Engine.
Customers attempting to fetch CIC Studio Auditor Logs during the maintenance Window can expect a delay of up to 10 minutes.
Processes that do not require transformation and are processed by the Protocol Engine will continue to send and receive as normal.
Start time:
May 17 at 19:00 CDT (May 18 | 00:00 GMT)
BEST PRACTICES
Before the update -
Ensure critical processes are completed prior to the scheduled update window to avoid potential disruptions.
During the update -
Subscribe to the Cleo Status Page to stay informed by tracking the update process and receiving notifications: https://status.cleo.com/
After the update -
Cleo product updates often contain security enhancements. It is strongly recommended that customers Stay on the latest versions of CIC Agent and CIC Studio. Apply updates without delay to maintain optimal performance and security.
Expect More in 2025, Your Cleo Team
May 17, 14:52 CDT
Resolved -
Cleo Engineers were alerted to a condition that affected API Provider connectivity for CIC customers between 03:02 CDT - 03:07 CDT. During this period, any requests made to the API provider would have resulted in a "503: Service Unavailable" response.
Cleo Engineers applied a fix to resolve the issue and have confirmed through monitoring that all Cleo Integration Cloud Services are performing as normal.
Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.
Note: AS2 and other communications protocols were not subjected to this condition, and all non-API Provider-based transactions continued to process as normal.
May 13, 05:15 CDT
