All Systems Operational

Uptime over the past 90 days. View historical uptime.
Cleo Integration Cloud (US) Operational
Cleo Integration Cloud - Protocol Engine Operational
Cleo Integration Cloud - Integration Engine Operational
Cleo Integration Cloud - Router Operational
Cleo Integration Cloud - API Gateway Operational
Cleo Integration Cloud - Proxy Service Operational
CIC Studio Operational
CIC Agent Operational
CIC Cockpit Operational
Cleo WebEDI (US) Operational
Cleo WebEDI Portal Operational
Cleo WedEDI Registration Operational
Cleo WebEDI Testing Portal Operational
Cleo Integration Cloud (EU) Operational
Cleo Integration Cloud - Protocol Engine Operational
Cleo Integration Cloud - Integration Engine Operational
Cleo Integration Cloud - Router Operational
Cleo Integration Cloud - API Gateway Operational
Cleo Integration Cloud - Proxy Service Operational
CIC Studio Operational
CIC Agent Operational
CIC Cockpit Operational
Cleo Solution Center Operational
Cleo Solution Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 20, 2026

No incidents reported today.

Sep 19, 2026

Upcoming scheduled maintenance - 2026/09/19 19:00 CDT | 2026/09/20 00:00 GMT
Completed - Cleo has successfully completed the scheduled maintenance on the Cleo Integration Cloud (CIC) API Gateway.

By following a carefully planned maintenance procedure and taking appropriate precautions, our Engineering team was able to limit the impact to API Provider traffic to only a few seconds.

All services are operating normally.
Sep 19, 20:59 CDT
Verifying - Verification is currently underway for the maintenance items.
Sep 19, 20:44 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 19:00 CDT
Scheduled - Upcoming Scheduled Maintenance- Sept 19 | 20

Cleo will perform scheduled maintenance on the Cleo Integration Cloud (CIC) API Gateway.

WHAT TO EXPECT
During the update, we anticipate up to 10 minutes during which no API Provider traffic will be processed. Outbound transactions will queue and then automatically resume processing following the update.

Start time: Sept 19 at 19:00 CDT (Sept 20 | 00:00 GMT)
Estimated duration: Up to 7 hours

BEST PRACTICES
Before the update
Ensure critical processes are completed prior to the scheduled update window to avoid potential disruptions.

During the update
Refrain from deploying projects or creating new Endpoints during the maintenance window.
Subscribe to the Cleo Status Page to stay informed by tracking the update process and receiving notifications: https://status.cleo.com/

After the update
Cleo product updates often contain security enhancements. It is strongly recommended that customers
Stay on the latest versions of CIC Agent and CIC Studio .
Apply updates without delay to maintain optimal performance and security.

Thank You,

Your Cleo Team
Sep 19, 05:52 CDT

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

WebEDI unable to send documents
Resolved - Engineering has resolved the data‑transmission issues. All services are functioning normally, and data flow has been verified.
Sep 16, 10:39 CDT
Monitoring - Our engineers have identified and resolved the issue, and document flow has been successfully restored. We will continue to closely monitor processing to ensure stability.

If you have any documents currently in the Sent folder with a status of "Send Failed" or "Failed Validation," please restage and retransmit those documents. This will ensure that any documents impacted during the interruption are successfully delivered.
Sep 16, 09:45 CDT
Investigating - Our engineers are actively reviewing an incident. Documents sent via the WebEDI portal have stopped delivering as of this morning at approximately 5:03am MST. Will provide updates as they become available.
Sep 16, 09:32 CDT

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

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