Cleo Integration Cloud: CIC Agent - Transaction delays

Incident Report for Cleo

Resolved

All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. (Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.)
Posted May 31, 2024 - 11:33 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 31, 2024 - 11:02 CDT

Investigating

Cleo Engineers have been alerted to a condition that is causing delay in inbound and outbound processes for a small subset of customers. Our team is actively investigating.
Posted May 31, 2024 - 10:38 CDT
This incident affected: Cleo Integration Cloud (US) (CIC Agent, CIC Cockpit).
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