CIC Engine is confirmed to be performing as normal through monitoring. All transactions are processing successfully and without delays. Cleo will provide an official RCA through the Services Update section in CIC within the next 5 business days.
Posted Apr 27, 2023 - 21:06 CDT
Monitoring
Cleo engineers have applied a fix to restore normal CIC Engine performance. At this time, all transactions are processing normally. Our team is closely monitoring CIC to confirm.
Posted Apr 27, 2023 - 19:53 CDT
Identified
Cleo engineers have identified the underlying cause and are working on corrective actions and monitoring. We will continue to provide periodic updates.
Posted Apr 27, 2023 - 18:11 CDT
Update
Cleo engineers are continuing to investigate and will provide periodic updates.
Posted Apr 27, 2023 - 17:29 CDT
Investigating
Cleo Engineers have been alerted to a condition that may be causing delays in transaction processing for a small subset of customers. Cleo engineers are actively investigating.