Connectivity Issues and Transaction failures

Incident Report for Cleo

Resolved

All Cleo Integration Cloud services are performing as normal and confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days. If you have any questions, please contact Cleo Support. Cleo will ensure that any reprocessing of transactions will be completed, working with customers as needed.

Posted Apr 02, 2024 - 21:44 CDT

Monitoring

Cleo Integration Cloud has been restored and monitoring is currently underway.

Posted Apr 02, 2024 - 20:58 CDT

Update

Between 7:30pm Central Time and 8:30pm Central Time, Cleo Engineers were alerted to a condition that caused a total of 2.5% of jobs to fail, impacting 16% of customers.

Posted Apr 02, 2024 - 20:56 CDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 02, 2024 - 20:52 CDT

This incident affected: Cleo Integration Cloud (US) (CIC Studio, CIC Agent, CIC Cockpit).