Cleo Integration Cloud: CIC Cockpit latency in Messages and Job visibility

Incident Report for Cleo

Resolved

All CIC Cockpit services and capabilities appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.

Posted Mar 29, 2024 - 05:56 CDT

Monitoring

Cleo engineers have applied a fix and are closely monitoring CIC to ensure restoration of normal performance and visibility.

Posted Mar 29, 2024 - 04:48 CDT

Identified

Cleo engineers have identified the underlying cause and are working on immediate corrective actions to CIC Cockpit. We will continue to provide periodic updates.

Posted Mar 29, 2024 - 03:03 CDT

Investigating

Cleo engineers have been notified of latency in Messages and Job visibility which may affect the experience of some customers while using CIC Cockpit. Our team is actively investigating.

Posted Mar 29, 2024 - 01:35 CDT

This incident affected: CIC Cockpit.