All CIC Cockpit services and capabilities appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.
Posted Sep 23, 2025 - 19:40 CDT
Monitoring
Cleo Engineers have applied a fix to CIC Cockpit. All CIC Cockpit services and capabilities are performing as normal. CIC Cockpit is no longer experiencing delays in the Messages view. Cleo Engineers will continue to monitor.
Posted Sep 23, 2025 - 17:50 CDT
Update
We are no longer experiencing delays in the Messages view. However, Cleo Engineers are continuing to investigate.
Posted Sep 23, 2025 - 17:30 CDT
Update
Cleo Engineers are continuing to investigate visibility delays.
Posted Sep 23, 2025 - 15:04 CDT
Update
As message visibility delays are still present, Cleo engineers are continuing to investigate and will provide periodic updates.
Posted Sep 23, 2025 - 13:04 CDT
Update
Cleo Engineers are continuing to work towards corrective actions to address the message visibility delays.
Posted Sep 23, 2025 - 11:45 CDT
Update
After applying the fix and monitoring the system, the Message visibility delays are reduced, but not eliminated. Further, a subset of customers experienced delays in Job visibility however, the issue did not impact Job execution. Cleo Engineers are continuing to investigate
Posted Sep 23, 2025 - 10:19 CDT
Investigating
After applying the fix and monitoring the system, the message visibility delays are reduced, but not eliminated. Cleo Engineers are continuing to investigate.
Posted Sep 23, 2025 - 08:59 CDT
Update
Cleo Engineers have applied an additional potential fix to address the delays in the visibility of Messages in the CIC Cockpit. We will continue to monitor and provide periodic updates.
Posted Sep 23, 2025 - 07:39 CDT
Update
Cleo Engineers are actively monitoring the CIC and we will continue to provide periodic updates.
Posted Sep 23, 2025 - 04:45 CDT
Update
Cleo Engineers are actively monitoring the CIC. We will continue to provide periodic updates.
Posted Sep 23, 2025 - 01:56 CDT
Monitoring
Cleo Engineers have now applied a potential fix and are monitoring the situation.
Posted Sep 22, 2025 - 23:58 CDT
Update
Cleo Engineers are applying a potential fix to address the delays in the Messages view in CIC Cockpit. We will continue to provide periodic updates.
Posted Sep 22, 2025 - 21:21 CDT
Identified
Cleo Engineers have identified the message visibility issue and are working towards a solution to restore operations.
Posted Sep 22, 2025 - 19:32 CDT
Update
At this time, some customers may still be experiencing delays in the Messages view in CIC Cockpit. Cleo engineers are continuing to investigate and will provide periodic updates.
Posted Sep 22, 2025 - 16:06 CDT
Update
We are continuing to investigate this issue.
Posted Sep 22, 2025 - 15:07 CDT
Update
We are continuing to investigate this issue.
Posted Sep 22, 2025 - 13:29 CDT
Update
We are continuing to investigate this issue.
Posted Sep 22, 2025 - 12:03 CDT
Update
We are continuing to investigate this issue.
Posted Sep 22, 2025 - 10:48 CDT
Investigating
Cleo Engineers are investigating an issue delaying message visibility which may affect the user experience for some customers while using CIC Cockpit.
Posted Sep 22, 2025 - 09:25 CDT
This incident affected: Cleo Integration Cloud (US) (CIC Cockpit).