Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 17, 2025 - 19:00 CDT
Scheduled
Upcoming scheduled maintenance
On May 17 | 18, Cleo will perform routine updates to the Cleo Integration Cloud (CIC) platform.
WHAT TO EXPECT
During the maintenance window, there is no anticipated downtime, however, there will be a delay of up to 10 minutes for transactions requiring transformation and processed by the Integration Engine.
Customers attempting to fetch CIC Studio Auditor Logs during the maintenance Window can expect a delay of up to 10 minutes.
Processes that do not require transformation and are processed by the Protocol Engine will continue to send and receive as normal.
Start time:
May 17 at 19:00 CDT (May 18 | 00:00 GMT)
BEST PRACTICES
Before the update -
Ensure critical processes are completed prior to the scheduled update window to avoid potential disruptions.
During the update -
Subscribe to the Cleo Status Page to stay informed by tracking the update process and receiving notifications: https://status.cleo.com/
After the update -
Cleo product updates often contain security enhancements. It is strongly recommended that customers Stay on the latest versions of CIC Agent and CIC Studio. Apply updates without delay to maintain optimal performance and security.