Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 18, 2025 - 19:00 CST
Scheduled
Upcoming Scheduled Maintenance
On January 18 | 19, Cleo will perform a critical database update to the Cleo Integration Cloud (CIC) platform.
WHAT TO EXPECT During the maintenance window, there is no anticipated downtime. However, during the update, integration processing in stage will be queued for up to 10 minutes. There is no need for Cleo customers or trading partners to delay activities as CIC will continue to send and receive as normal and transactions will automatically process during the maintenance window.
Please see below for complete details on CIC capability and service experience during the update:
CIC Cockpit • Expect a temporary delay in visibility generation in CIC Cockpit. Following the update, all delayed Messages and Jobs will populate as normal.
Ecosystem Relationship Management • Customers with Ecosystem Relationship Management alerts configured will experience notification delay and any alerts configured to trigger during the scheduled update may produce errors.
API Provider (Stage environment only) • API provider processing will be delayed by up to 10 minutes, whereby API provider requests in Customer stage environments will timeout during the database upgrade. Cleo recommends customers refrain from API provider testing during the scheduled maintenance window. API provider requests in production environments will continue to process as normal.
START TIME January 18 at 19:00 CST | January 19 at 01:00 GMT
BEST PRACTICES
Before the update Ensure critical processes are completed prior to the scheduled update window to avoid potential disruptions.
During the update Subscribe to the Cleo Status Page to stay informed by tracking the update process and receiving notifications: https://status.cleo.com/
After the update Cleo product updates often contain security enhancements. It is strongly recommended that customers • Stay on the latest versions of CIC Agent and CIC Studio. • Apply updates without delay to maintain optimal performance and security.