All Cleo Integration Cloud services are performing as normal and confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.
Cleo will ensure that reprocessing of transactions will be completed for customers subscribing to TM&M and/or Managed Service, working with customers as needed.
If you have any questions, please contact Cleo Support.
Posted May 07, 2024 - 14:39 CDT
Monitoring
Cleo Engineers have applied a fix and reduced DB and API proxy transaction failures to less than 1%. We will continue to investigate, monitor and provide periodic updates.
Posted May 07, 2024 - 14:03 CDT
Update
Cleo Engineers are continuing to investigate and will provide periodic updates.
Posted May 07, 2024 - 13:55 CDT
Update
Cleo Engineers are continuing to investigate and will provide periodic updates.
Posted May 07, 2024 - 12:45 CDT
Update
Cleo Engineers are continuing to investigate and will provide periodic updates.
Posted May 07, 2024 - 11:39 CDT
Update
Cleo Engineers are continuing to investigate the root cause of the issue. We have confirmed that the issue is only impacting 8% of DB and API proxy transactions.
Posted May 07, 2024 - 10:33 CDT
Investigating
We are currently investigating an issue which may be causing a percentage of DB and API proxy transactions to fail. Cleo Support and Engineering are actively engaged and investigating.