CIC - WebEDI - Latency with document injection to WebEDI

Incident Report for Cleo

Resolved

This incident has been resolved, and documents are processing as expected.
Posted Oct 06, 2025 - 11:44 CDT

Update

We are continuing to monitor for any further issues.
Posted Oct 06, 2025 - 10:51 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 06, 2025 - 09:57 CDT

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 06, 2025 - 07:53 CDT

Investigating

There is a latency issue with the document injection process to WebEDI. This is currently being investigated by the development team.
Posted Oct 06, 2025 - 07:37 CDT
This incident affected: Cleo Integration Cloud (US) (Cleo WebEDI) and Cleo Solution Center.