All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. The visibility of Jobs from July 31st 16:00 CDT to August 1st 01:00 CDT will be restored by Cleo Engineers through the next 24 to 36 hours.
Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.
Posted Aug 01, 2023 - 01:44 CDT
Monitoring
Cleo engineers have applied a fix. Cleo is closely monitoring CIC to ensure that all services are performing as normal. For any delayed Jobs visibility in CIC Cockpit, rest assured that we will perform all required recovery activities in the next 24-36 hours.
Posted Aug 01, 2023 - 01:25 CDT
Investigating
Customers may still be experiencing delays in the Jobs view in CIC Cockpit without impact to ongoing integration processes. Cleo engineers are continuing to investigate and will provide periodic updates.
Posted Aug 01, 2023 - 00:50 CDT
Update
Our team is continuing to monitor CIC to ensure there is no recurrence of the previous condition.
Posted Jul 31, 2023 - 23:32 CDT
Update
Our team is continuing to monitor CIC to ensure there is no recurrence of the previous condition.
Posted Jul 31, 2023 - 21:12 CDT
Monitoring
Our team is continuing to monitor CIC to ensure there is no recurrence of the previous condition. We will continue to provide periodic updates within the next two hours
Posted Jul 31, 2023 - 19:05 CDT
Update
Cleo engineers have applied a fix and are closely monitoring CIC Cockpit to confirm restoration of normal performance and visibility. "
Posted Jul 31, 2023 - 18:06 CDT
Identified
Cleo engineers have identified the underlying cause and are working on immediate corrective actions to CIC Cockpit. We will continue to provide periodic updates.
Posted Jul 31, 2023 - 17:22 CDT
Update
At this time, some customers may experience intermittent latency in Messages/Jobs visibility in CIC Cockpit. Note: At this time, inbound and outbound transactions are processing as normal. Cleo engineers are continuing to investigate and will provide periodic updates.
Posted Jul 31, 2023 - 16:34 CDT
Update
Cleo engineers are continuing to investigate and will provide periodic updates.
Posted Jul 31, 2023 - 15:32 CDT
Update
A subset of customers may be experiencing delays in the Messages/Jobs visibility in CIC Cockpit. Cleo engineers are continuing to investigate and will provide periodic updates.
Posted Jul 31, 2023 - 14:13 CDT
Update
Customers may still be experiencing brief delays in the Messages/Jobs view in CIC Cockpit without impact to ongoing integration processes. Cleo engineers are continuing to investigate and will provide periodic updates.
Posted Jul 31, 2023 - 12:59 CDT
Update
At this time, some customers may experience intermittent latency in Messages/Jobs visibility in CIC Cockpit. Note: At this time, inbound and outbound transactions are processing as normal. Cleo engineers are continuing to investigate and will provide periodic updates.
Posted Jul 31, 2023 - 11:42 CDT
Investigating
Cleo engineers have been notified of latency in job visibility which may affect the experience of some customers while using CIC Cockpit. Our team is actively investigating.