Cleo Integration Cloud: CIC Cockpit - Delayed Jobs visibility

Incident Report for Cleo

Resolved

Cleo engineers have applied a fix. All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.

Posted Jun 16, 2024 - 04:06 CDT

Identified

Cleo engineers have identified the underlying cause and are working on corrective actions to address the anomaly. We will continue to provide periodic updates on corrective actions in the next two hours.

Posted Jun 16, 2024 - 03:25 CDT

Investigating

Cleo engineers have been notified of latency in job visibility which may affect the experience of some customers while using CIC Cockpit. Our team is actively investigating.

Posted Jun 16, 2024 - 02:14 CDT

This incident affected: Cleo Integration Cloud (US) (CIC Cockpit).