Cleo Integration Cloud: Transaction Delays

Incident Report for Cleo

Resolved

All Cleo Integration Cloud services appear to be performing as normal and confirmed through monitoring. (Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.)

Posted Jun 06, 2024 - 13:05 CDT

Identified

Cleo Engineers have applied a fix and the Integration Engine service is being incrementally restored for all customers.

Posted Jun 06, 2024 - 12:54 CDT

Investigating

Cleo Engineers have been alerted to a condition that is causing delay in inbound and outbound processes for a subset of customers. Our team is actively investigating.

Posted Jun 06, 2024 - 12:10 CDT

This incident affected: Cleo Integration Cloud (CIC) Engine (Integration Engine).